01Roswell has two water providers
Roswell is unusual in north Fulton because water comes from one of two utilities. The City of Roswell's lead and copper page says residents receive drinking water either from the Roswell Water Utility, which serves approximately 5,900 metered customers in downtown Roswell and surrounding areas, or from Fulton County, which serves the remainder of the city. Fulton County's own lead and copper page says its north system includes a majority of Roswell, while the City serves a portion of the southwest part of the city.
The City's water utility page puts its customer count at approximately 5,600 and says the City operates the Roswell Water Treatment Plant, capable of producing 3,300,000 gallons per day, and maintains 89 miles of distribution mains. The utility draws from Big Creek, a tributary of the Chattahoochee River. Our Roswell water guide explains how to tell which provider serves you.
02Sewer is always Fulton County
Even if your water comes from the City, your sewer probably does not. The City of Roswell's FAQ says the Roswell treatment plant only serves part of Roswell and that Fulton County handles all other residents and all sewer lines. For a sewer overflow from a public line, Fulton County lists 404-612-3061 for north Fulton sewer emergencies.
Fulton County's service lateral flyer says the owner is responsible for the sewer lateral from the home to the property line, even when a blockage is within a right-of-way or easement. Our sewer backup guide covers the narrow conditions under which the County will help.
03Who to call in a water emergency
If you are a Roswell Water Utility customer, the City lists 770-641-3707 from Monday to Friday, 7 a.m. to 4 p.m., and 770-640-4100 for after-hours service through police dispatch. The City's page also lists 770-640-3040 for Fulton County water customers, which matches the number Fulton County gives for drinking water concerns north of the Chattahoochee River.
Inside the house or between the meter and the house, the problem is yours to repair. Fulton County says the property owner owns the service line from the meter to the building; check with the Roswell Water Utility about its own policy if it is your provider. Our emergency steps apply in Roswell too.
Need a licensed plumber to look at it?
Free Quote Request04Water heaters and permits
The City of Roswell's building FAQ says water heaters are under the purview of the plumbing and gas codes, requiring permits and inspections to ensure a safe installation, and that state licensing is required if a tradesman is doing the work. Ask your plumber to pull the permit and schedule the inspection.
Georgia's Secretary of State says a Class I Master Plumber may work on single-family dwellings and one-level dwellings for not more than two families, and a Class II Master Plumber has no restrictions. See how to check a license and water heater replacement.
05Leaks and monitoring
The City links an AquaHawk water monitoring service from its water utility page for Roswell Water Utility customers, which can help spot unusual use. Fulton County customers can use the County's meter test in our leak detection guide and its Water Efficiency Assessment.
Bills and credits depend on your provider. Fulton County's tiered rates and leak adjustment rules apply only to County customers; see the high bill guide and leak adjustments. Roswell Water Utility customers should contact the City about their bill and its rates.
06Backflow in Roswell
Both utilities run backflow programs. The City of Roswell lists backflow prevention among its water utility services and publishes a Backflow Prevention Assembly Approved Tester List. Fulton County's program requires approved devices on irrigation and annual testing by a certified tester; see backflow testing.
If you need a licensed plumber in Roswell, a Free Quote Request lets independent local plumbers contact you. The phone numbers on this page belong to public agencies.